Support
We're a small team, and we answer our own email
Most answers are below. If yours isn't, write to us — a real person reads it, usually within a day.
Getting started
Set up your family, dietary preferences, and your first week.
Read morePlans & shopping lists
Editing a week, merging items, and fixing an aisle order that's wrong.
Read moreAccounts & sharing
Invite your family, manage who sees what, change your email.
Read moreBilling & subscriptions
Upgrades, refunds through Apple, and switching plans.
Read morePrivacy & data
What we store, how to export it, and how to delete it.
Read moreDelete your account
Step-by-step instructions to remove your account and data.
Read moreThe app won't sync between my phone and iPad
Make sure both devices are signed in to the same account and connected to the internet, then pull down on the plan screen to force a refresh. If it's still stuck after a minute, sign out and back in — nothing is stored only on the device, so you won't lose anything.
My shopping list is missing an ingredient
Check that the recipe is actually assigned to a night in the current week — items only flow to the list from planned meals. If it's there and still missing, tap the recipe, then Re-add to list.
A recipe import didn't work
Some sites block automated reads. Paste the ingredients into a manual recipe and we'll parse them, or send us the link at support@myfamilydinners.com and we'll add support for that site.
I was charged twice
That's on us to fix. Apple handles all billing, so start a refund request in the App Store, then email us and we'll follow up on our side too.
How do I change my email address?
Settings → Account → Email. We'll send a confirmation link to the new address; the change takes effect once you click it.
Can I use the app on Android?
Not yet. We're an iPhone and iPad app today. Leave your email on our list and we'll tell you the moment that changes.
Still stuck? Email us.
Tell us what happened and what you expected instead. Screenshots help. We answer within one business day, usually sooner.
Not using the app yet?
Download My Family Dinners free and see if it makes this week easier than last week.
Free to start · iPhone & iPad · No ads, ever